Return policy

At Rivuletcollective, we want you to be fully satisfied with your purchase. However, if you are not completely happy with your order, we offer a simple and easy return process.

1. Return Eligibility

You may return most items within 30 days from the date of receiving your order, provided the following conditions are met:

• The item is in unused, unworn, and resalable condition, with all original tags, packaging, and accessories intact.

• The item has not been altered or damaged in any way.

• The item is not a final sale product (items marked as non-returnable, such as personalized products).

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on the following:

• Jewelry (if worn or damaged)

• Customized or personalized items

• Sale and clearance items

3. How to Initiate a Return

To initiate a return, simply email us at support@rivuletcollective.com. Please include your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will provide you with a Return Authorization (RA) number and further instructions.

4. Return Shipping Costs

Return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect item). We recommend using a trackable shipping service to ensure your return reaches us safely.

5. Refunds

Once your returned item is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.

6. Exchanges

If you wish to exchange an item for a different size or color, we recommend placing a new order and returning the original item. We will assist you with the exchange process to ensure a smooth transaction.