Shipping policy
At Rivuletcollective, we strive to get your order to you as quickly and efficiently as possible. Here’s everything you need to know about our shipping policies:
1. Order Processing
Orders are processed within 1-2 business days of receipt. Orders placed on weekends or public holidays will be processed the next business day.
2. Shipping Methods and Fees
We offer several shipping options to meet your needs:
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Standard Shipping: Typically arrives in 7-10 business days for domestic orders and 10-15 business days for international orders.
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Expedited Shipping: Typically arrives in 3-5 business days for domestic orders and 5-7 business days for international orders.
Shipping fees are calculated at checkout based on your location, order size, and selected shipping method.
3. International Shipping
We are happy to offer international shipping to a wide range of countries. For international orders, customs duties, taxes, and fees are the responsibility of the customer. These charges are determined by the customs authority in the destination country and are not included in the shipping fees at checkout.
4. Tracking Your Order
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.
5. Shipping Delays
While we make every effort to ship orders promptly, shipping times may vary due to factors such as weather conditions, customs processing, or third-party carrier delays. If you have any concerns or if your order is delayed, please contact us at support@rivuletcollective.com, and we will assist you promptly.